When it comes to being a leader in the workplace, there are many opinions and strategies that people tend to embrace. Whether you lead by example or you delegate to your employees, each strategy and theory has it’s benefits and limitations. With so many options for direction in management and leadership in the hospitality industry, it can be difficult plotting the best course for you and your company. Have you ever looked for a comprehensive and hands-on management development program and found very little for options? Let your search come to a close with the Hospitality Leadership Institute at The Mountain Club on Loon. This two-and-a-half day program is built for leaders and managers that are looking to become high performing executives. The program utilizes a wide range of discussions, team activities, case studies, and presentations to help you learn what it takes to be an effective leader, in the current economic and social marketplace.
The goal of this program is to teach you the practical tools and methods needed to reach an optimum level of organizational performance. In addition, they are aiming to provide knowledge and insight on how to create an efficient and productive service delivery team. It all begins with a detailed look at your current situation. You will break down the strengths and limitations of your current work style and how it affects your company. By identifying and clarifying the responsibilities of being a leader, you’ll find exactly where you need to focus your attention. Then is time for your vision of where you want your leadership skills to be and the direction of where you want your organization to go. They will guide you as you begin to create a new set of operating principles that will help you maximize your performance and make your vision for the future a reality. As you make your way through the program you will gain the practical skills, tools, and procedures needed to realize your fresh and new vision for your company. When all is said and done, you’ll have the tools and knowledge to build an effective team that can deal with complex service delivery issues.
Here is how a typical full day of the Hospitality Leadership Institute breaks down. The day begins with a delicious breakfast and the opportunity to connect with other participants at the program. Then, you will break off for a self assessment activity and survey. After that, it's off to a seminar about managers influencing their environment followed by a course on service industry process management.
This is followed by time for a lunch break and another opportunity to network and associate with like minded people. After lunch, you’ll dive into the 12 elements of the total service model, followed by a talk on how to motivate employees in service delivery. Next on the schedule is an activity centered on customer service staff performance. The educational part of the day is rounded out by a extremely informational talk on the shaping the organizational culture for exceptional service delivery. You will end Day 1 with a dinner, where the culinary creations of the resort’s talented restaurant staff are put on display for everyone's enjoyment. All of the educational materials and lectures are presented in unique and intriguing ways. This is not your typical seminar because the leaders have found a mix of hands on, group, and individual activities that will engage you on different levels.
The Hospitality Leadership Institute is run by Peter J. Hughes, the CEO and President of High Performance Leadership, Ltd. Peter is an accomplished, multi-award winning and driven individual whose experience in the field of organizational development, teamwork, and leadership is one-of-a-kind. He has a Masters Degree in Education, specializing in Organizational Development, from Antioch University. Education is very important to Peter as he has taught a wide variety of management classes at Peter T. Paul College of Business and Economics, University of New Hampshire, Southern New Hampshire University, and Cambridge College. In addition to his formal education, Peter has received additional organizational and management training from Temple University, Millipore Corporation, and Johnson & Johnson. Being an educator is not his only focus. Peter is an accomplished author with highly regarded titles like Leadership & the High Road to Performance, Rebirth of American Greatness, and Death of the American Heart. Peter has consulted a multitude of companies and organizations that cover a wide spectrum of industries. There are few organizational and management educators with the knowledge and experience of Peter J. Hughes.
You won't find many better locations for the Hospitality Leadership Institute than The Mountain Club on Loon. First and foremost, the facilities and accommodations at the resort are second to none, providing the perfect environment for a program that is focused on the hospitality industry. The resort itself is nestled on a bluff that overlooks Pemigewasset River, providing unforgettable vistas regardless of where you look. All of their rooms are fully furnished, tastefully decorated, and designed to inspire relaxation. Onsite, you’ll you have access to the Viaggio Spa, Black Diamond Pub, Health Club (loaded with a full spectrum of workout equipment), heated pool, and so much more. Fans of skiing will love the fact that this is the only ski-in/ski-out resort in New Hampshire. What better place to learn about the hospitality industry than at one of the top resorts in the Northeastern United States? This is a popular program so get in touch with them today to reserve your spot and to change your professional life forever!
For more information on the Hospitality Leadership Institute please visit their website.