House wasn't clean at all - we had to clean it ourselves, which was especially upsetting during a pandemic. They first tried to deny I notified them, then "found" my email, complete with photos and sent me to their "resolution center." They finally offered to refund the cleaning fee, but only if I...
PROThe house itself would be very cool if it was clean and updated
CONHorrible customer service -- why are these people in the hospitality business?